Frequently Asked Questions

Is smoking allowed in your vehicles?

It is now by law that no smoking is allowed in hire vehicles. A charge up to £500 would be applied.

Can I return the hire vehicle if your office is closed?

Vehicles must be returned during office hours

Can I get a refund if I return the vehicle back early?

No refunds are given on early returns

What level of insurance am I covered for when I hire the car?

All vehicles come with insurance, however you are liable for any charges up to your respective excess amount per incident. In the event of negligence such as but not limited to mis-fuelling or leaving the key in the vehicle and the vehicle is stolen, you are liable up to the value of the vehicle.

Can I hire a specific car colour?

Yes, we will make every effort in order to source your specific requirements.

Can I take the car outside of the UK?

Yes, we do allow vehicles to be taken abroad, and would need at least 24 hours notice. Additional costs of mileage and European cover will apply.

I am going to return the car later than agreed, is that OK?

No, if you return the vehicle late there will be a minimum late fee of £150 incurred. The late fee can be increased to the equivalent of a daily rental.

What happens when I return the car?

The vehicle will be checked in and if returned in the same condition it was given out and mileage allowance not exceeded, then the security deposit will be refunded.

How can I pay for my rental?

We accept all major credit and debit cards as well as bank transfer

What type of driver’s licence is required?

Full UK Driving Licence held for longer than 3 years with a maximum of 3 points

What is included in the on-line quote?

Prices displayed on the site are inclusive of VAT and insurance

Can I check prices online without making a reservation?

Yes, prices are outlined next to each vehicle however, if you have a specific query please fill out our online enquiry form.

Do you deliver the vehicle?

Yes, we can deliver and collect the vehicle for an additional premium.

Are the vehicles fully insured?

Yes, all vehicles are fully insured. Your rental hire includes fully comprehensive insurance.

What is the minimum age for renting a vehicle?

The minimum age for renting a vehicle is 23 years, however, licence must be held for a minimum of 3 years. This is subject to the vehicle terms and conditions.

What ID is required for renting a vehicle?

We require a full driving license, passport and any other form of ID with your present address in addition to your credit/debit card details.

Does the car come with unlimited mileage?

Yes, majority of vehicles do come with unlimited mileage such as standard, prestige and 4×4. However, mileage is limited on performance and super cars.

Can we add additional drivers?

Yes, you can add additional drivers at an extra cost however they must fit the required age.